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Fully Managed Care

Eaton takes complete responsibility for the management of our care service, rather than this being the responsibility of the client.

We take complete responsibility

Eaton is regulated and is continually assessed by the Care Quality Commission (CQC), which inspects the services that we offer. Eaton takes complete responsibility for the management of our care service, rather than this being the responsibility of the client. Our carers are all employed directly by us. We pay their sick pay, holiday pay, and their national insurance and pension contributions. Eaton is also responsible for finding cover when your main care worker is on planned or unplanned leave.
Client and carer on couch with photo album
Carer having cup of tea with client

Professional and fully trained staff

All our staff are fully trained by our in-house experts, ensuring that all our carers meet and surpass national guidelines. Our interview process is exceedingly thorough too, making sure that we check references, undertake background and criminal record checks, and then provide on-going training encouraging personal and professional development. All personal protective equipment (PPE), gloves, aprons are also provided by Eaton.

Regular checks and appraisals

All Eaton home carers are required to have a minimum of 12 months care experience, undertake an enhanced DBS check annually and attend a minimum of 3 monthly supervisions along with an annual appraisal.
Smiling carer and client

Duties

Our real time digital care system supports each client to enable any family or relatives to monitor the care being received. Our carers are required to complete detailed notes daily, and are trained in identifying any change in your needs. Under the guidance of our nurse-led team, our care workers are expected to also converse with external contacts, GPs, physiotherapists, nutritionists, and clinical specialists, with the consent of the client.

Our team also work with you to develop a tailored care needs assessment, which an agreed plan of care. All our clients have their needs and plans reviewed by Eaton on an on-going basis.

What are the key benefits of a fully managed regulated live in homecare provider?

Clients will never be left without the support of a live-in carer. Each client and their families have access to a 24 hour on call service, which is manned by our care management team.
The client is not employing the carer directly therefore Eaton, the live-in care provider and not the client, manages all responsibilities associated with the service and employment. The entire service is covered by insurance.

The Care Quality Commission(CQC) regulates all fully managed live-in care agencies. “Introductory” live-in care agencies are not under the remit of the CQC, as they are not acting as a provider of care. They are therefore not subject to checks on the quality of service provided, the people who they introduce or even the business owners.

In summary, regulated care – takes the guesswork out of finding out the quality of the service you receive. Providers are inspected frequently, owners are checked to ensure they are fit to run such a service; all staff are vetted trained and insured. It is an on-going relationship with a regulated provider, if there are any issues with the care worker the provider is obliged to resolve them to the customer’s satisfaction. If the customer is not satisfied they can refer it to the regulator and/or use the services of the health and social care ombudsman. Regulated care providers are legally obliged to plan the customer’s care with them and review the care as it is delivered.

Want to know more about the costs?

Visit our ‘Cost of homecare page’ for more information

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