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All Eaton homecarers are required to have a minimum of 12 months care experience, undertake an enhanced DBS check annually and attend a minimum of 3 monthly supervisions along with an annual appraisal.
Our real time digital care system supports each client to enable any family or relatives to monitor the care being received. Our carers are required to complete detailed notes daily, and are trained in identifying any change in your needs. Under the guidance of our nurse-led team, our care workers are expected to also converse with external contacts, GPs, physiotherapists, nutritionists, and clinical specialists, with the consent of the client.
Our team also work with you to develop a tailored care needs assessment, which an agreed plan of care. All our clients have their needs and plans reviewed by Eaton on an on-going basis.
The Care Quality Commission(CQC) regulates all fully managed live-in care agencies. “Introductory” live-in care agencies are not under the remit of the CQC, as they are not acting as a provider of care. They are therefore not subject to checks on the quality of service provided, the people who they introduce or even the business owners.
In summary, regulated care – takes the guesswork out of finding out the quality of the service you receive. Providers are inspected frequently, owners are checked to ensure they are fit to run such a service; all staff are vetted trained and insured. It is an on-going relationship with a regulated provider, if there are any issues with the care worker the provider is obliged to resolve them to the customer’s satisfaction. If the customer is not satisfied they can refer it to the regulator and/or use the services of the health and social care ombudsman. Regulated care providers are legally obliged to plan the customer’s care with them and review the care as it is delivered.
Visit our ‘Cost of homecare page’ for more information
Very satisfied with the carer. She was very helpful.C R (Client)
Care staff have made a huge difference to my mother since receiving care from Eaton over the last...Anna H (Daughter of Client)
I saw lots of different carers, men and ladies, all of whom were extremely difficult. They oversaw...P W (Client)
Excellent staff. Sensitive to my needs. Cheerful and positive attitude. Your major asset is your...K D (Client)
All carers are fully aware of my mother's requirements.N D (Son of Client)
My mother has received good care for her needs twice a day these last few weeks since coming out of...J C (Daughter of Client)
We have struck lucky with the main carer who visits our 92-year-old Mum most mornings. She is...G A (Daughter of Client)
Generally, service by carers is very good. Communication via the office regarding lateness or even...R A (Client)
Our family has never required carers before so we are unable to compare your company with other...T S (Daughter of Client)
Eaton are providing a satisfactory service. A continuing problem, however, is the carers arriving...Joan (Client)
From our very first contact with this company we were made to feel confident with the support being...Carole O (Daughter of Client)
Those attending my mum, (who was skeptical of care, from what she had heard through the grapevine)...Claire A (Daughter of Client)
The staff are very helpful, always cheerful and friendly. I trust them to look after my husband...Diana H (Wife of Client)
All the staff have been very caring, considerate and patient when aiding my husband who has...Wendy C (Wife of Client)
All the carers, male and female, have been caring, efficient, respectful, honest and patient,...J C (Daughter of Client)
Generally satisfactory. Different carers have their own ways of working. More consistency in...David W (Husband of Client)
Every staff member has been polite, helpful and treats me with dignity. I never expected to have to...C M (Client)
Very friendly and efficient.R B (Wife of Client)
Sadly a catalogue of errors, including carers leaving earlier than their paid time, carers not...Susan B (Daughter of Client)
On Tuesday 29th September, a member of the team left a voicemail on my phone at...Jonathan G (Client)
Our carers are fantastic, they’re knowledgable, caring and all experienced. Our carers also do our...K M (Friend of Client)
The care I receive from Eaton Bespoke is fantastic, the staff are friendly and the office are...Lorna R (Client)
Very satisfied.M C (Client)
Eaton Bespoke was fantastic. I couldn't be happier with the service they provided for my uncle, he...J B (Niece of Client)
The care that my mother is receiving is excellent, highly trained carers, great communication with...Stephen L (Son of Client)
I couldn’t recommend this company enough, all of the carers were so friendly and caring. My dad had...K N (Daughter of Client)
Constant change of management, so confusing. Not always dealt with politely on the...J G (Daughter of Client)
All carers are very helpful and polite. Treated me with dignity.E C (Client)
Excellent service. On-time when I was told they would arrive. Sorted me out whatever I asked....P H (Client)
Eaton Home Care Ltd
F8 Stirling House
Cambridge Innovation Park
Waterbeach
Cambridge
CB25 9PB
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