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Frequently asked questions

We hope we have answered your question below, however if not please get in touch by emailing [email protected] or call us on 01223 632443

Homecare is an alternative care service that means you can stay in your home and we bring the care to you. We offer various care options from one visit a day to 24-hour live-in care support.

If you are faced with the choice between homecare and a care home we would always recommend homecare! You / your loved one gets to stay in your own home, be visited at any time by friends and family, attend their usual social events and even keep their pet. Care homes are a lot more restricted with set meal times, visiting times and activities. However your care needs may dictate the service you choose.

Our homecare services vary and are all bespoke to the individual so we don’t put fixed costs on our website. However, we have plenty of information on funding homecare here and you can see our payment options and cost examples on our pricing page.

We offer a range of care services depending on your needs. These include but are not limited to visiting care, live-in care, dementia care, night time care, respite care, and palliative care.

Each individual has different care needs which is why we offer a free, no obligation consultation to discuss the type of care you may need us to provide.

Yes! Our live-in care service means you have a carer in your home 24/7.

We care for individuals with all types of mental health needs. Read more about our approach to dementia care.

Yes, and we would be delighted to drive and accompany you.
Absolutely! We wouldn’t want to part you with your beloved pet, so we have carers that are able to look after you and your pet.
Yes, and you can come too if you wish. We also offer concierge services (yes like a hotel!) that can provide you with things such as gardeners, decorators, hairdressers and more. Just ask your carer or our Client Liaison Team.
We will ensure all carers on planned or unplanned leave are covered, so you won’t be left without the care you need.
Yes. This is your home, your rules! You can have visitors at any time you wish.
Of course. We understand care needs change over time, so we will adapt your care plan to suit you.

Yes. We are regulated by the Care Quality Commission (CQC). See our review here.

Absolutely! We encourage keeping close family and friends involved in your care process and will always take your lead on how you want to approach your decision-making.
We are based in Cambridge but provide homecare services in East Anglia and Hertfordshire.

A regulated managed service is always best from the perspective of accountability, training and insurance but it really depends on individual situations. If the client is unable to take control of their care, instruct the carer and manage their employment, then a fully managed regulated service like Eaton Homecare is often the better option.

Regulated services will often be more expensive. However, they offer a better service as they are inspected regularly by the Care Quality Commission and closely monitor and provide on-going training for the care workers. Regulated providers take full responsibility for the acts and omissions of their staff. Introductory live-in care agencies are not under the remit of the Care Quality Commission, as they are not acting as a provider of care. The limit of their liability ends following the introduction.

Unregulated services are ideal for those people who, apart from a physical issue, are able to manage their lives, such as young (under 65) disabled people.

Introductory agencies are unregulated live-in care agencies that introduce live-in carers to the customer. The live-in carer can work on a self-employed basis or alternatively, the customer may be required to take on all the responsibilities of an employer. Introductory care services often don’t continue a relationship with the client and cannot offer advice on care or health issues. Anyone can set up as an unregulated service provider without background checks and there is also no formal mechanism for complaints unless they relate to the introduction service itself. Your care needs would not be assessed by a care professional and introduction agencies are not allowed to do this by law. Instead unregulated care relies upon the client being sole advisor and ‘persons responsible’ for giving instructions to the care worker. The lack of an impartial mediator can put the client in a vulnerable position.

Want to know more about the costs?

Visit our ‘Cost of homecare page’ for more information

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