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About Us

At Eaton Homecare our story revolves around our family, caring for families just like yours, for over five decades.

Elderly man smiling at the camera

Our family,
caring for yours

At Eaton Homecare our story revolves around our family, caring for families just like yours, for over five decades. Support and caring for elderly people is in our DNA, and helping you is at the very core of what we do. Based in the university city of Cambridge, our family has two generations of experience in the home care sector.

We listen to you, and
you always come first

It’s not about what you or your loved one can’t do. Instead we focus on the positives of what you can do and, from that, create a support plan that helps you achieve your everyday goals, no matter how small or large they may be.
Elderly woman laughing

Your bespoke care
service

Over 60 years of

collective experience

Eaton Homecare’s senior management team has over 60 years of collective experience in the health and social care industry, which means that you couldn’t be in better hands.

They take the lead in ensuring that all our skilled, professional staff flourish through on-going training, support, knowledge and pride in providing the best service possible. 

Nurse Led

Our Director of Operations, Caroline Freeman, is a trained nurse, who has worked in the care industry for over 20 years, predominantly in the private sector. Caroline has held responsibilities as a registered manager and nominated individual during her career and is registered with the Care Quality Commission. She gets a great deal of satisfaction out of and prides herself in helping people live happy and fulfilling lives, whilst managing our team of staff to ensure they deliver the best possible service to our clients.

Meet our experienced team

Matt Sumner
Matt

Managing Director

Caroline Meet the Team
Caroline

Director of Operations

Emily Team Pic
Emily

Registered Operations Manager

Jackie Manson
Jackie

Deputy Manager

Katie Team Picture
Katie

Client Liaison Officer

Jade Team Picture
Jade

Recruitment & Training Manager

Lucy Carer Image
Lucy

Carer

Lindsay Team Image
Lindsay

Marketing Director

Our Values

All of the staff at Eaton, from the MD down, are passionate about our values, which are at the very core of everything we do. We offer wonderful companionship and encouragement to our clients. We offer wonderful companionship and encouragement to our clients.

We are dedicated

Eaton is dedicated to delivering or arranging any type of support or service that our clients require in a manner which is safe, effective and healthy.

We are collaborative

Eaton works collaboratively with our clients and other professionals to meet and exceed expectations, from planning to delivery.

We are respectful

Eaton respects and recognises that all our clients, our team and stakeholders are individuals.

We are compassionate

Eaton staff care passionately about enabling our clients to lead happy and fulfilled lives, whilst retaining their independence. We take our role personally and always strive for excellence.

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© 2021 Eaton Homecare Ltd | website by browndog.agency

Matthew Sumner
Managing Director

Our story revolves around our family, caring for families just like yours, for over five decades. My mother enjoyed a 25 year nursing career, then my parents opened their first care home in 1989. I have also been fortunate to spend over 10 years in the industry too. All of this experience has been focused into providing a highly personal care programme, maximising your time and enjoyment in your own home.

At Eaton, we provide a tailor-made range of homecare services, all centred around you, your life, and your needs. From companionship services and visiting support, right through to 24 hour live-in support, we will create the ideal care package for you. If you have any questions at all, please speak to one of our team who will be only too happy to help.

Caroline Freeman
Director of Operations

Caroline has been a qualified Nurse since 2001 and has gained a wealth of experience across the NHS and private sectors working in both clinical and managerial roles. Caroline is a detail-orientated person who is highly driven to ensure that we deliver a quality service to our clients which includes ensuing care workers are trained to the highest standard.

In her role as Director of Operations, Caroline oversees the clinical governance and standards of care provided. She works closely with the Registered Manager to ensure that we meet the highest standard of care. Caroline’s role develops and implements operational strategies, taking responsibility for the management, overall quality and efficiency of the business. Caroline supports the team to implement best practice strategies to ensure that the service is consistently developing.

Emily Johnson
Operations Manager

How long have you worked in the care sector?
14 years

Why did you choose a career in the care sector?
The ability to impact people’s lives on a daily basis in a positive way.

What do you most enjoy about your job?
Seeing peoples lives improved by receiving care.

How would you describe a typical day in your role?
A typical day would consist of meeting new clients, speaking to our existing clients and their family, supporting staff and continuously looking at ways to improve the service for our clients and carers.

What is your proudest achievement?
Being part of designing models for services to support out of hours that are still running today with great results.

What are your interests outside of work?
My family and the outdoors.

Jackie Manson
Deputy Manager

I have an NHS and Educational background which has stood me in good stead and allows me to share my knowledge and expertise in the Health Care sector. During my career I have worked at Papworth Hospital, a local GP surgery and more latterly as Unit Coordinator -Clinical Services in a local hospital delivering a high quality service to Pathology, Pharmacy and Radiology to ensure positive patient experiences. I worked as a carer when my family was growing up and returned to the Health Care sector some years later.

I hold a number of administrative qualifications including National Examining Board of Supervisory Management Diploma, Adult Health & Social Care NVQ L3 and am currently completing the Level 3 Award in Teaching & Education (formally PTLLS).

During my Health Care journey have carried out the roles of Care Assistant, Field Care Supervisor, Customer Care Manager and have now taken up the role of Deputy Manager with Eaton Homecare who have given me the opportunity to put my knowledge and expertise into good practise.

I am passionate about the following:

  • Providing individual person centred care to our customers and ensuring care plans are tailored appropriately as each customer is wholly unique
  • Ensuring that the care being provided to our customers is of the highest quality and standard to meet each individual’s needs, preferences and wishes
  • Being able to make a difference to the way in which people perceive and receive Eaton Homecare and ensuring that every customer experience is a positive one
  • Ensuring the Team are mentored and are fully supported to enable every carer to be able to deliver the highest quality service, maximise their potential and always be the best they can be
  • I have a wide knowledge of various conditions and am a Dementia Champion, I am able to relay information to support the customer, their families and friends on positive ways to be able to support their loved one
  • I strongly believe that independence, wherever possible, should be promoted and encouraged and that our customers should be able to get the best out of life whilst being able to remain in their own home
  • I am passionate able ensuring Eaton Homecare provides the highest possible standard of service at all times

I feel very privileged and humbled to have the opportunity of carrying out the role of Deputy Manager and have been made to feel extremely welcome by the whole team.

Outside of work I am a keen musician, I enjoy reading, swimming and walking, all of which keep me very busy.

Katie McAulay
Client Liaison Manager

How long have you worked in the care sector?
Around 2 – 3 years

Why did you choose a career in the care sector?

I chose a career in the care sector because of my family, my mum is a palliative care nurse in Hinchingbrooke, my sister is an occupational health therapist in New Zealand, and my nan also used to be a career.

What do you most enjoy about your job?
I enjoy getting to know all my clients and building a good relationship with them. I enjoy hearing their stories and looking through photos with them.

How would you describe a typical day in your role?
A typical day in my role would include, going out to do direct observations on carers, to make sure there are no training needs. Reviews for clients care plans, making sure they are all up to date, with the client themselves. Scheduling clients calls for carers and monitoring calls through out the day.

What is your proudest achievement?
My proudest achievement is being with my sister when my nephew was born.

What are your interests outside of work?
I enjoy looking after my two dogs, taking them for walks, I enjoy carp fishing on the weekends when the weather is nice.

Tell us a fun fact that people might not know about you.
I own 8 baby African land snails. Which can grow up to 16-18cm in size.

Jade Long
Recruitment & Training Manager

I have worked in a variety of roles within the care industry and am very passionate about care. What makes this job, so rewarding are the opportunities it provides to make a real difference to individuals’ lives. I believe there is only one grade of care that we should deliver and that is one of excellence.

Lucy Kynaston
Carer

How long have you worked in the care sector?
I have worked in care sector for 20 years

Why did you choose a career in the care sector?
I chose a career in care as I enjoy helping people and making a difference to their lives.

What do you most enjoy about your job?
I enjoy being able to make my clients lives easier, and making it possible for them to continue to stay at home with the reassurance they will be getting help where needed.

How would you describe a typical day in your role?
A typical day in my role is getting up at 5.30am to be at my first client for 7am. Assisting with her morning routine including personal care and preparation of breakfast. Administering medication. Then on to my next clients until the last one of the round at 1pm. I prepare her some lunch, do some household chores and leave her sitting comfortable with drinks before I set off for home. Throughout the shift I have lovely chats with my clients and they fill me in with what’s going on in their lives and any worries or issues they have.

What is your proudest achievement?
My proudest achievement is continuing to look after my clients through the pandemic.

What are your interests outside of work?
My interest outside of work are: gardening, nature and art

Tell us a fun fact that people might not know about you.
Fun fact people may not know about me is I love to dance

Lindsay Ball
Marketing Director

Lindsay has been in brand marketing for over 30 years working on some household names like Boots, Dominos, Disney, Healthcare at Home but in the past 10 years she has focused on supporting smaller businesses in growth marketing.
She has also supported a number of healthcare business with digital transformation whilst ensuring the company retains friendly customer service and care principles.

Lindsay is passionate about customer-led marketing and continually invites customer feedback in order to facilitate brand improvements. “It’s an exciting time at Eaton Homecare and we look forward to expanding our first-class homecare service beyond the Cambridgeshire area.”

Lindsay is a part-time Marketing Consultant for Eaton and any marketing companies wishing to partner with Eaton to support their growth plans, please contact on [email protected]