Eaton Homecare is registered with and regulated by the Care Quality Commission.
We work strictly to the Health and Social Care Act 2008 (Regulated activities) Regulations 2014 (as amended) and the Care Quality Commission (Registration) Regulations 2009 (Part 4) (as amended).
This is the legal basis on which we operate and the standards contained below are used by Eaton Homecare as a minimum standard. Our aim is to go over and above what is expected of us.
We’ve also invested in the latest equipment to assist our care professionals in achieving the highest standards, from administering medication and cooking healthy and nutritious meals to safely using hoists.
We work with our carefully selected team members to create an individual learning plan that caters not only to their own level of training, but also to the level required to uphold the Eaton standards, including successful completion of all parts of the Care Certificate, recognised by the Care Quality Commission.
If you are interested in joining our team, please visit our careers page.
You are not just a statistic to us. We care about what you think. As such, we carry out our own quality assurance measurement, asking for and listening to your views, which will help us change and adapt the service we provide. Where necessary, action will be taken swiftly and you will be involved every step of the way.
When the CQC inspects us, which they do regularly, they may ask to speak to you to find out what you think of our service.
As part of your ongoing support, we can and do change our service provision as you change, or as your desires change. Our team are professionals, who can offer suggestions to improve your life as a result of listening to your requests as well.
We listen to you. We want to hear your own personal goals and we will provide support to help you achieve them. It is all part of enabling you to live a fulfilling and happy life.
Full details on how to provide feedback, forms part of your Welcome Pack.