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Please read below for information on our governance and standards as a homecare provider. If you have any more questions or concerns please get in touch.
Eaton Home Care is registered with and regulated by the Care Quality Commission.
We work strictly to the Health and Social Care Act 2008 (Regulated activities) Regulations 2014 (as amended) and the Care Quality Commission (Registration) Regulations 2009 (Part 4) (as amended).
This is the legal basis on which we operate and the standards contained below are used by Eaton Home Care as a minimum standard. Our aim is to go over and above what is expected of us.
We’ve also invested in the latest equipment to assist our care professionals in achieving the highest standards, from administering medication and cooking healthy and nutritious meals to safely using hoists.
We work with our carefully selected team members to create an individual learning plan that caters not only to their own level of training, but also to the level required to uphold the Eaton standards, including successful completion of all parts of the Care Certificate, recognised by the Care Quality Commission.
If you are interested in joining our team, please visit our careers page.
You are not just a statistic to us. We care about what you think. As such, we carry out our own quality assurance measurement, asking for and listening to your views, which will help us change and adapt the service we provide. Where necessary, action will be taken swiftly and you will be involved every step of the way.
When the CQC inspects us, which they do regularly, they may ask to speak to you to find out what you think of our service.
As part of your ongoing support, we can and do change our service provision as you change, or as your desires change. Our team are professionals, who can offer suggestions to improve your life as a result of listening to your requests as well.
We listen to you. We want to hear your own personal goals and we will provide support to help you achieve them. It is all part of enabling you to live a fulfilling and happy life.
Full details on how to provide feedback, forms part of your Welcome Pack.
Very satisfied with the carer. She was very helpful.C R (Client)
Care staff have made a huge difference to my mother since receiving care from Eaton over the last...Anna H (Daughter of Client)
I saw lots of different carers, men and ladies, all of whom were extremely difficult. They oversaw...P W (Client)
Excellent staff. Sensitive to my needs. Cheerful and positive attitude. Your major asset is your...K D (Client)
All carers are fully aware of my mother's requirements.N D (Son of Client)
My mother has received good care for her needs twice a day these last few weeks since coming out of...J C (Daughter of Client)
We have struck lucky with the main carer who visits our 92-year-old Mum most mornings. She is...G A (Daughter of Client)
Generally, service by carers is very good. Communication via the office regarding lateness or even...R A (Client)
Our family has never required carers before so we are unable to compare your company with other...T S (Daughter of Client)
Eaton are providing a satisfactory service. A continuing problem, however, is the carers arriving...Joan (Client)
From our very first contact with this company we were made to feel confident with the support being...Carole O (Daughter of Client)
Those attending my mum, (who was skeptical of care, from what she had heard through the grapevine)...Claire A (Daughter of Client)
The staff are very helpful, always cheerful and friendly. I trust them to look after my husband...Diana H (Wife of Client)
All the staff have been very caring, considerate and patient when aiding my husband who has...Wendy C (Wife of Client)
All the carers, male and female, have been caring, efficient, respectful, honest and patient,...J C (Daughter of Client)
Generally satisfactory. Different carers have their own ways of working. More consistency in...David W (Husband of Client)
Every staff member has been polite, helpful and treats me with dignity. I never expected to have to...C M (Client)
Very friendly and efficient.R B (Wife of Client)
Sadly a catalogue of errors, including carers leaving earlier than their paid time, carers not...Susan B (Daughter of Client)
On Tuesday 29th September, a member of the team left a voicemail on my phone at...Jonathan G (Client)
Our carers are fantastic, they’re knowledgable, caring and all experienced. Our carers also do our...K M (Friend of Client)
The care I receive from Eaton Bespoke is fantastic, the staff are friendly and the office are...Lorna R (Client)
Very satisfied.M C (Client)
Eaton Bespoke was fantastic. I couldn't be happier with the service they provided for my uncle, he...J B (Niece of Client)
The care that my mother is receiving is excellent, highly trained carers, great communication with...Stephen L (Son of Client)
I couldn’t recommend this company enough, all of the carers were so friendly and caring. My dad had...K N (Daughter of Client)
Constant change of management, so confusing. Not always dealt with politely on the...J G (Daughter of Client)
All carers are very helpful and polite. Treated me with dignity.E C (Client)
Excellent service. On-time when I was told they would arrive. Sorted me out whatever I asked....P H (Client)
Eaton Home Care Ltd
F8 Stirling House
Cambridge Innovation Park
Waterbeach
Cambridge
CB25 9PB
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